Digital Client Success Professional

5 days ago

Brisbane, Queensland, Australia beBeeClientSuccess Full time $60,000 - $90,000
About the Role

We are seeking a skilled professional to play a pivotal role in shaping client achievements by devising strategies and operational protocols that elevate customer service standards, diminish attrition rates, and magnify returns on investment.

Key Responsibilities
  • Nurture end-to-end relationships with allocated escalated clients, driving retention and satisfaction
  • Cultivate strategic partnerships to maximise the value of our offerings
  • Foster and sustain strategies for customer success and best practices
  • Liaise with senior managers to understand customer needs, optimise retention and expansion, and disseminate insights
  • Employ a consultative approach to guide clients through challenges and towards their objectives
Required Skills
  • Exceptional communication, planning, and project oversight
  • A mindset inclined towards analysis and systematic processes
  • Ability to excel across multiple departments within a fast-paced setting
  • Commercial acumen and strategic sensibilities
  • Superb client service skills with a knack for extending and maintaining client relationships
  • Keen eye for detail and organisational skills

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