Digital Client Relations Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeRelationship Full time $90,000 - $120,000
Client Relationship Manager

We are seeking a skilled Client Relationship Manager to join our team.

This is an exciting opportunity for a talented individual to play a pivotal role in managing and nurturing client relationships while ensuring seamless delivery of projects and services.

You will work across long-standing clients and some brand-new client wins, across various industries including travel, education, and not-for-profit.

Responsibilities
  • Act as the day-to-day contact for assigned client accounts, ensuring clear communication, timely responses, and strong relationship management.
  • Monitor client health by tracking delivery quality, usage of services, satisfaction signals, and commercial performance, escalating risks or concerns early.
  • Drive the adoption of agile methodologies and foster a culture of experimentation and continuous improvement.
  • Prepare initial recommendations, optimisation ideas, or upsell opportunities based on client needs, supporting the team in developing proposals and growth strategies.
  • Collaborate with cross-functional teams to define and implement key performance indicators (KPIs) to measure the success of digital innovation initiatives.
  • Monitor and analyse data to evaluate the effectiveness of digital innovation projects and make data-driven recommendations for improvements.
Requirements
  • 4 years of experience in client services, account management, or digital consulting within an agency or professional services environment.
  • Proven track record of managing digital client retainers, across Design/Dev/QA/CRO.
  • Proven ability to manage client relationships, with strong interpersonal and communication skills to build trust and handle both day-to-day interactions and senior stakeholder conversations.
  • Solid project coordination skills with experience delivering digital campaigns, platforms, or ongoing services across channels such as SEO, CRO, media, or development.
  • Experience with collaboration and project management platforms like Miro, Jira.
Additional Information

We are an equal opportunity employer and are committed to building a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Marketing and Project Management
  • Industries: Advertising Services

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