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SAP SuccessFactors Customer Success Manager
2 months ago
We are seeking a highly skilled and experienced Customer Success Manager to join our dynamic managed services team in Perth. As a key member of our team, you will play a pivotal role in the establishment and management of our new Managed Services team specializing in Human Capital Management (HCM).
This is an exciting opportunity for a motivated and experienced professional to leverage their expertise in SAP SuccessFactors to drive business growth and renewal opportunities within their portfolio. If you have a strong track record of outstanding client service and a passion for technology solutions, we encourage you to apply.
Key Responsibilities- Lead a talented team, both local and offshore, ensuring delivery of exceptional client service, handling incidents, and coordinating service requests and software updates.
- Develop deep knowledge of client businesses to identify opportunities for additional support and continued transformation.
- Act as the primary contact for all service management aspects, including governance, planning, financial review, forecasting, and reporting.
- Monitor and manage financials for a portfolio of clients, working in conjunction with KPMG's technology and advisory teams.
- Push for continuous improvement by participating in QA reviews of our Powered Evolution service offerings.
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. Our people are what make KPMG the thriving workplace that it is, and we're committed to creating an inclusive and equitable culture where everyone can thrive.
We're embracing a new way of working, offering flexible hours and locations, generous paid parental leave and career breaks, and a range of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, and more.
