Customer Experience Specialist

1 week ago

Geelong, Victoria, Australia beBeeCustomer Full time $52,000 - $74,000
Job Description

We are seeking a skilled professional to deliver exceptional customer service in a dynamic, phone-based environment. The successful candidate will be responsible for providing first call resolution, connecting clients to the right area of the organization, and ensuring clients receive the best possible support and care.

About the Role

This is a highly rewarding phone-based role that requires empathy, efficiency, and proactive call management skills. As a key point of contact for clients involved in transport accidents, you will use your communication and problem-solving skills to set expectations and resolve issues promptly.

Responsibilities
  • Deliver high-quality customer service in a dynamic, phone-based environment
  • Use empathetic communication and problem-solving skills to set expectations and resolve issues promptly
  • Work within a structured schedule, meeting clear performance metrics and targets
  • Maintain high accuracy in administrative tasks and recording information for all call queries using client software
  • Utilize IT systems and databases efficiently
Requirements
  • Demonstrated experience in delivering high-quality customer service in a dynamic, phone-based environment
  • A strong ability to work within a structured schedule, meeting clear performance metrics and targets
  • Precision and technical skills, including maintaining high accuracy in administrative tasks and utilizing IT systems and databases efficiently
What We Offer
  • A positive and inclusive work environment where you can make a meaningful contribution
  • The opportunity to develop and grow with our organization
  • A competitive compensation package, including salary packaging and opportunities for professional development

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