Customer Experience Specialist
2 weeks ago
At Tango Energy, you'll play a vital role in leading Australia towards an affordable, clean energy future.
As a Customer Solutions team member, your focus will be on delivering exceptional customer service, ensuring first-call resolution, and continuously improving the customer experience.
- You'll be responsible for actively contributing to the team, suggesting ways to enhance the customer experience.
- Effectively manage complaints through investigations and resolution to improve outcomes and processes.
You'll require:
- Customer service excellence
- Multitasking skills between multiple systems and tasks
- Resilience and empathy in difficult situations
- Team player with a strong focus on customer satisfaction
- Strong written and verbal communication skills
- High attention to detail
Working with us, you'll have access to:
- A diverse and engaging work culture
- A range of benefits including free onsite car park, Monday to Friday position, and LinkedIn learning opportunities
- A Reward & Recognition Program and various leave policies
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