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Hospitality Supervisor

2 months ago

Brisbane, Queensland, Australia PULLMAN Full time

Job Summary:

We are seeking a highly skilled and experienced Hospitality Supervisor to join our team at Pullman. As a key member of our Food and Beverage department, you will be responsible for ensuring exceptional service standards are maintained across all aspects of our beverage operations.

Key Responsibilities:

  • Service Delivery: Ensure efficient, friendly, and professional service is provided to all guests.
  • Team Management: Liaise with Food and Beverage teams to maintain venue standards and develop individual team members.
  • Inventory Management: Set up procedures to protect and maintain bar service equipment, record breakages, and conduct regular stocktaking.
  • Communication: Maintain effective communication with the team regarding upcoming events and venue requirements.
  • Event Coordination: Set up, pack down, and coordinate events on the day as required.
  • Guest Experience: Proactively create unique experiences tailored to guests' needs.
  • Complaint Resolution: Handle escalated guest complaints to a positive outcome.
  • Licensing and Compliance: Operate within outlet and hotel liquor licensing guidelines and House Management Policies.

Requirements:

  • Flexibility: Ability to work various shifts, including weekends, nights, and public holidays.
  • Communication Skills: Excellent communication skills.
  • Service Excellence: Being a true hospitality professional dedicated to providing customer service excellence.
  • Responsible Service of Alcohol: RSA certification.

Benefits:

  • Competitive Salary: Competitive salary and performance-based bonuses.
  • Employee Benefits: Access to Accor employee benefits, including discounted accommodation and food and beverage discounts.
  • Supportive Work Environment: A supportive and collaborative work environment.
  • Professional Development: Opportunities for growth and professional development.