
Customer Experience Advocate
2 days ago
We are seeking a dedicated customer service professional to join our high-performance culture focused on empowerment, goal attainment, productivity, and continuous improvement.
As a key member of our team, you will handle a high volume of calls and enquiries, striving for first point of contact resolution and an exceptional customer experience.
- Process customer orders efficiently using CRM systems.
- Maintain accurate records of customer interactions in CRM.
- Collaborate with sales teams, logistics departments, and warehouses to ensure seamless order fulfilment.
- Investigate customer enquiries and respond promptly to requests.
- Resolve account disputes and arrange necessary credits.
Requirements include:
- At least 2 years of customer service experience.
- Proficiency in CRM or ERP systems.
This role is perfect for those who value innovation, collaboration, ownership, and good business practices. You will work closely with your team and management to achieve common goals.
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