Customer Experience Specialist
1 week ago
The Customer Service Officer will be responsible for managing the sales pipeline, from processing sales orders to interfacing with key stakeholders to manage their orders.
Key Responsibilities:- Build and maintain rapport with customers & internal departments.
- Carry out daily customer service tasks, including call handling, sales & service order entry, communication with stakeholders, invoicing, credits, customer queries & escalations.
- Identify and escalate issues appropriately, acting as an advocate and intermediary for the customer and the delivery of product.
- Use reporting tools to ensure accurate & timely delivery to our customers.
- Work with customers regarding order status and scheduled planned delivery dates.
- Work with accounts team ensuring customer compliance across the board.
- Provides customers with informational materials such as sales brochures, catalogs, etc.
You are a great communicator and have had experience in guiding customers and providing them an exceptional service experience. You are highly organised and able to interface with customers concisely. You are flexible in working through ambiguity in a fast-paced environment. A passion for continuous improvement and taking things to the next level is at the core of who you are. Your accountability and stakeholder engagement skills will ensure your success and heighten your leadership potential in the role.
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Customer Experience Specialist
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Customer Experience Specialist
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