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Property Insurance Claim Specialist
3 weeks ago
Claims Coordinator Position Overview
The Claims Coordinator plays a vital role in providing exceptional customer service and ensuring seamless administration of property insurance claims. This position involves working closely with clients, internal staff members, and customers to resolve their queries and concerns.
Key Responsibilities:
- Maintaining open lines of communication with all stakeholders to ensure effective issue resolution.
- Liaising with policyholders throughout the claim process, including key decisions regarding their works.
- Collaborating with insurance companies and loss adjusters to manage the entire claim lifecycle.
- Assisting with daily telephone calls, emails, and administrative tasks.
- Processing new claims, coordinating with estimators, and submitting quotes while adhering to established KPIs.
- Monitoring and managing incoming and outgoing correspondence.
- Maintaining accurate and up-to-date records in our database.
Desired Skills and Qualifications:
- Relevant experience in Property Insurance Claims or a solid background in property/facilities/construction.
- Results-driven individual who strives to meet and exceed performance targets.
- Exceptional organisational and time management skills to handle multiple priorities.
- Proactive and solution-focused approach to problem-solving.
- Excellent verbal and written communication skills to engage effectively with diverse stakeholders.
- Strong attention to detail to ensure accuracy and precision in work output.
- Proficiency in Microsoft Office 2016 tools to perform tasks efficiently.
- Able to thrive in a fast-paced team environment.
Why You'll Thrive in this Role:
This is an exciting opportunity for a skilled and motivated individual to join our dynamic team. As a Claims Coordinator, you will be part of a collaborative environment that values teamwork and innovative approaches to delivering exceptional results.
