IT Infrastructure Manager

1 month ago

Brisbane, Queensland, Australia Gameloft Full time

Job Summary

Gameloft Brisbane is seeking a highly skilled IT Manager to join their team. The ideal candidate will have a strong background in IT operations, team management, and customer service.

Key Responsibilities

  • Manage the local IT team, coaching team members, setting clear job expectations, evaluating their performance, and helping them plan and set goals.
  • Provide first-line technical support for users, helping with hardware, software, and network issues.
  • Manage hardware and software inventories, ensure IT resources are secure and compliant, and provide reports as needed.
  • Act as the initial point of contact for security alerts from EDR (Endpoint Detection and Response) or other security investigations.
  • Work closely with the HQ IT Manager, Global Infrastructure, and Infosec teams at Gameloft to enhance standardization, operational efficiency, and security across the company.
  • Manage the installation and licensing of software packages.
  • Use monitoring tools like Zabbix to ensure the infrastructure is healthy and responsive.
  • Work with virtualization platforms to manage resource use and server load.
  • Provide regular reports to the Studio Manager and the HQ IT Manager to ensure alignment with studio and company priorities.
  • Take a hands-on approach by actively moving equipment in the studio and assisting with shipping.
  • Oversee on-premises services and network operations.

Qualifications

  • 5 to 10 years of experience in customer service and IT operations.
  • 2 to 5 years of experience in team management.
  • Strong experience with Windows including installation, configuration, and troubleshooting.
  • Familiarity with Linux, and macOS platforms.
  • Strong critical thinking and decision-making abilities.
  • Excellent project management skills with a strong ability to prioritize tasks.
  • Solid knowledge of computer and network systems.
  • Strong interpersonal, communication, and organizational skills.
  • Highly motivated, proactive, and capable of working independently.

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