Community Engagement Officer

3 weeks ago

Melbourne, Victoria, Australia John Holland Full time
About the Role

We are seeking a highly motivated and customer-focused Community Engagement Officer to join our team at Metro Tunnel HQ. As a key member of our project team, you will play a crucial role in delivering exceptional customer service and providing technical knowledge to the public.

Key Responsibilities
  • Provide technical knowledge and escalate issues to the Cross Yarra Partnership (CYP) team as required.
  • Deliver accurate and high-quality project information to the public, maintaining a welcoming and professional manner.
  • Maintain accurate knowledge and understanding of RPV's projects through regular training.
  • Attend to each enquiry by taking a helpful approach, establishing the purpose of the visit, and providing the appropriate response.
  • Build and maintain effective working relationships with the HQ team and broader project team.
  • Assist the HQ team in delivering Metro Tunnel's Community and Schools education program.
  • Perform administrative functions as required.
  • Utilise a range of information and communication technology, including iPads and computers.
  • Operate as an effective team member and role model behaviours for Information Officers.
  • Keep accurate and complete records of work activities via electronic record keeping system.
  • Act as coordinator from time to time, in the absence of existing HQ coordinators.
Requirements
  • Ability to consider, analyse, and problem-solve visitor enquiries.
  • Strong interpersonal and communication skills, with the ability to convey complex information to a broad range of people.
  • Good time-management and organisational skills, flexibility, and ability to balance priorities in a fast-paced team environment.
  • Ability to use professional judgement and theoretical knowledge to achieve agreed outcomes in moderately complex work situations.
  • Willingness to take initiative and enthusiasm for new challenges and responsibilities.
  • Ability to present confidently to community and school groups.
  • Natural curiosity and confidence to engage with a variety of individuals.
About Us

CYP D&C is a diverse, flexible, and inclusive organisation that enables and empowers our people. We are committed to equal employment opportunities (EEO) and strive to remove barriers to help people join our team.

We welcome applications from Aboriginal and Torres Strait Islander people.

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