Support Officer
2 weeks ago
Sunbury and Cobaw Community Health is seeking an Engagement Support Officer to join our Access and Engagement team.
About the RoleThe successful candidate will provide support to clients and referral sources, responding to enquiries and providing clear and accurate information regarding our services.
- Support clients through the NDIS intake and triage process
- Support clients through the process of signing an NDIS service agreement and allocating service hours
- Complete an NDIS risk assessment with clients or representatives to identify and appropriately respond to risks identified
- Register clients and enter information into our client management system (TrakCare)
- Support clients to navigate service systems (NDIS and aged care services)
The Engagement Support Officer will be responsible for:
- Responding to enquiries via phone or email in a timely manner
- Providing clear and accurate information to clients and referral sources regarding our services
- Supporting clients or representatives through the NDIS intake and triage process
- Supporting clients through the process of signing an NDIS service agreement and allocating service hours
- Completing an NDIS risk assessment with clients or representatives to identify and appropriately respond to risks identified
- Registering clients and entering information into our client management system (TrakCare)
- Supporting clients to navigate service systems (NDIS and aged care services)
Sunbury and Cobaw Community Health offers a range of benefits and perks to enhance everyday wellbeing and encourage you to make a difference in the community:
- Flexible working arrangements that fit your lifestyle
- Professional supervision embedded and valued within the team and support with your professional development
- You will be provided with a laptop and the option to access purchased leave
- Child friendly hours with flexibility of hours
- Generous professional development opportunities, both internally and externally to support your growth and expertise
- Free professional counselling from our world class employee assistance program
- In addition to your salary and superannuation, you'll also receive 17.5% leave loading and access to the full $15,900 salary packaging benefits plus up to $2,650 meals and entertainment packaging benefits
- Access to the Fitness Passport program (subsidised access to selected gyms across Victoria) and organisational-led employee wellbeing initiatives such as virtual challenges and all-staff development day
- Free parking and fresh fruit on site weekly
The successful candidate will be required to undertake and maintain a National Criminal History Check, an NDIS Safety Screening check and hold a current valid Working With Children Check.
Sunbury and Cobaw Community Health builds the social fabric of our communities through diverse services and programs that help people support themselves and each other. As an equal opportunity employer, we value diversity and encourage applicants from all cultures and backgrounds.
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