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Community Engagement Officer
2 months ago
We are seeking a highly skilled and passionate Community Engagement Officer to join our team at Metro Tunnel HQ. As a key member of our project team, you will play a dual role of providing exceptional customer service and becoming a subject matter expert on the Tunnels and Stations work package.
About YouYou will be a customer service professional with a strong focus on delivering exceptional outcomes in a fast-paced team environment. You will have excellent interpersonal and communication skills, with the ability to convey complex information to a broad range of people.
Key Accountabilities- Provide higher-level technical knowledge in relation to tunnel and stations works package and escalate within Cross Yarra Partnership (CYP) where appropriate.
- Deliver accurate and high-quality project information to members of the public by maintaining a welcoming and professional manner, acknowledging all visitors, respecting diversity, and responding promptly to enquiries.
- Maintain accurate knowledge and understanding of RPV's projects through regular training.
- Attend to each enquiry by taking a helpful approach, establishing the purpose of the visit, assessing the information required, and providing the appropriate response.
- Build and maintain effective working relationships, liaising efficiently and professionally with the HQ team and broader project team (as required).
- Assist the HQ team to deliver Metro Tunnel's Community and Schools education program, including planning assistance and presenting to groups of people.
- Assist the HQ Supervisor with some administrative functions.
- Utilise a vast range of information and communication technology, including iPads and computers.
- Operate as an effective team member and role model behaviours for Information Officers, assisting with maintaining current package knowledge by producing training material and delivering briefings to Information Officers.
- Keep accurate and complete records of work activities via electronic record keeping system, including visitor contact information and referrals.
- Act as coordinator from time to time, in the absence of existing HQ coordinators.
- Ability to consider, analyse, and problem-solve visitor enquiries by evaluating information and developing practical responses and solutions.
- Strong interpersonal and communication (written and verbal) skills and ability to convey complex information to a broad range of people.
- Good time-management and organisational skills, flexibility, and ability to balance priorities in a fast-paced team environment.
- Ability to use professional judgement and theoretical knowledge to achieve agreed outcomes in moderately complex work situations.
- Willingness to take initiative with an enthusiasm for new challenges and responsibilities.
- Ability to present confidently to community and school groups.
- Natural curiosity and the confidence to engage with a variety of individuals.
CYP D&C is a diverse, flexible, and inclusive organisation, committed to equal employment opportunities (EEO). We strive to remove barriers to help people join the CYP D&C team. Aboriginal and Torres Strait Islander people are encouraged to apply.
