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Guest Service Expert

2 weeks ago

Cairns, Queensland, Australia beBeeCustomer Full time $40,000 - $60,000
Job Opportunity

We are seeking a skilled professional to join our team as a Guest Service Agent.

A successful Guest Service Agent plays a vital role in delivering exceptional guest experiences from check-in to check-out.

The ideal candidate will be able to provide timely and efficient service, resolve queries professionally, and maintain open communication with the Guest Service Manager.

  • Key Responsibilities:
  • Provide timely and efficient service to guests, resolving queries in a professional manner.
  • Ensure a seamless reception experience for guests, including check-in, check-out, and audit procedures.
  • Maintain open communication with the Guest Service Manager regarding guest feedback and departmental concerns.
  • Demonstrate excellent customer service skills at all times.
  • Attend training courses as required and assist with team development efforts.
  • Develop knowledge of hotel room categories, rates, packages, and promotions to effectively perform daily duties.
  • Maximize room occupancy and utilize up-selling techniques to promote hotel services and facilities.
  • Follow correct procedures when handling foreign currencies, credit cards, and cash according to the hotel credit policy.
  • Comply with hotel security, fire regulations, and health and safety legislation.
  • Adhere to company brand standards and policies when using front-of-house equipment and property management systems.
  • Assist other departments as needed.
Requirements and Qualifications

To be successful as a Guest Service Agent, you will require:

  • Previous Experience:
  • Previous experience in a customer-focused industry.
  • Personal Attributes:
  • Positive attitude and good communication skills.
  • Commitment to delivering high-quality customer service.
  • Excellent grooming standards.
  • Calm, efficient, and organized with great attention to detail.
  • Skills:
  • Ability to multitask while maintaining a positive attitude when working with guests.
  • Professional demeanor with an emphasis on hospitality and guest service.
  • Ability to work independently and as part of a team.
  • Competent level of IT proficiency.
About Us

Our company is committed to providing exceptional accommodations, service, amenities, and value to business and leisure travelers. Our vision to "fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable experiences worldwide every day.