Guest Experience Specialist

2 days ago

Cairns, Queensland, Australia beBeeLaundry Full time $48,000 - $62,000
Job Description

A Laundry Attendant is responsible for supporting laundry operations and delivering exceptional guest experiences.

  • Ensure support is provided to the laundry function when required
  • Complete wash cycles, folding of linen and correct storage
  • Manage guest requests in line with company brand standards and one call delivery deadline
  • Greet guests in public areas and rooms in a warm and friendly manner
  • Provide laundry, pressing, sewing, and other similar services to guests
  • Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly
  • Maintain linen room and uniform store - Ensure floors are stocked with the correct amount of each linen items
  • Ensure chemicals are used and stored correctly
  • Report maintenance and hazard issues
Required Skills and Qualifications
  • Positive attitude
  • Good communication skills
  • Ability to work under pressure
  • Ability to work on own or in teams
  • Respond to guest requests and deliver high levels of service
  • Methodical and well organised
Benefits

Hilton offers a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary.

What it's like to work for Hilton

Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences. We are passionate about creating memorable moments for our guests and offer a range of benefits and opportunities for our team members.

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