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Dynamic Leader for Guest-Centric Service

2 weeks ago

Cairns, Queensland, Australia beBeeManagement Full time $90,000 - $120,000
Hotel Front Office Management Opportunity

This position presents a dynamic and engaging leadership role within our hotel team, requiring an individual with strong service standards, management experience, and IT skills to oversee guest satisfaction and staff development.

About the Role:
  • Lead the front office team to deliver exceptional service experiences for guests
  • Develop talent through rostering, coaching, mentoring, and fostering a high-performance environment
  • Work across a 7-day roster, including weekends, public holidays, and evenings

We are seeking a proactive, positive, solution-oriented Hotel Front Office Manager who is able to maintain composure while delivering exceptional service. The ideal candidate will have recent management experience in high-end or luxury hotels, strong IT skills, preferably with Opera Cloud experience, legal right to work in Australia, and high standards of customer service and delivery.

About You:
  • A strong desire for hotel collaboration with proven leadership skills and a focus on service standards
  • Recent management experience in high-end or luxury hotels
  • Strong IT skills, preferably with Opera Cloud experience
  • Legal right to work in Australia
  • High standards of customer service and delivery
Benefits:
  • 50% F&B discount across all venues
  • $99 room rates and generous friends and family discounts
  • Flexible leave options and earth advocacy days
  • Commitment to sustainability
  • Internal mobility and reward schemes
  • Online learning and career development
  • Employee support networks
  • Recognition programs and team events

This key position offers a range of benefits that support your personal and professional growth. Join us and contribute to creating exceptional customer experiences tailored to each location.