Customer Service Director

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $75,000 - $80,000

We are looking for a highly skilled Customer Service Director to join our team.

About the Role

The Customer Service Director will be responsible for providing exceptional service to clients while supporting the company's goals.

This role involves:

  • Providing outstanding customer service and ensuring clients are responded to promptly and accurately
  • Maintaining an in-depth knowledge of each client's specific needs and financial requirements
  • Developing processes to support the turnaround time of the loan finance process, with a focus on client touch points
  • Liaising with the loan processing team and directing client queries to relevant team members
  • Managing directors' inboxes and being the first point of contact to respond to queries
What We Offer

We offer:

  • A competitive salary package: $75k - $80k plus super
  • A fully remote opportunity
  • The chance to make a real impact in a well-established boutique business

To be successful in this role, you will need:

  • Excellent customer service and pro-active relationship management skills
  • Experience in the banking or financial sector
  • Excellent verbal and written communication skills
  • Highly organised, able to prioritise and manage multiple tasks
  • Positive, energetic and inquisitive manner
  • Proven ability to work to strict deadlines
  • Attention to detail and accuracy
  • Ability to work effectively under pressure

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