Customer Service Director

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time
Customer Service Director

Job Overview:

  • The role of the Customer Service Director is to drive customer satisfaction and loyalty through exceptional service delivery.

Key Responsibilities:

  • Lead a team of customer service professionals in delivering high-quality service solutions to customers.
  • Develop and implement customer service strategies that meet business objectives.
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with internal teams to ensure seamless communication and efficient service delivery.

Requirements:

  • 5+ years of experience in a similar role, with a proven track record in customer service management.
  • Strong leadership and planning skills, with a sense of priorities.
  • High consumer focus, ensuring top-tier customer experience.
  • Ability to work in a dynamic market and adapt to changing consumer needs.
  • Empathy, team collaboration, and managerial expertise to build an effective service team.

Skills and Qualifications:

  • Diploma or degree in Business Administration, Marketing, or related field.
  • Excellent communication and interpersonal skills.
  • Fluent in English; proficiency in French is preferred.

Travel Requirements:

  • Ability to travel across Oceania (Australia, New Zealand, New Caledonia, French Polynesia) and occasionally to France, Europe, and the US.
  • Expectation to travel 15 to 20 weeks per year.
  • Willingness to adjust working hours for meetings with global teams.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

Others:

  • Be flexible on working hours (interactions and meetings mainly with France, occasionally with the US).
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Industries: Machinery Manufacturing.

Skill keyword: Leadership

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