Service Delivery Leader

2 days ago

Canberra, ACT, Australia beBeeTransformational Full time $80,487 - $86,311
Leadership Opportunity in Customer Service

We are seeking a dynamic and experienced leader to join our team as an APS 5 Service Delivery Leader.

This is an exceptional opportunity for a motivated and enthusiastic individual to hone their people leadership skills and business acumen.

The successful candidate will have the unique ability to inspire and motivate a team to reach their full potential, while fostering a collaborative and inclusive work environment that empowers individuals to thrive.

Key Responsibilities:

  • Lead by example, promoting a positive team culture where people can be their authentic selves at work.
  • Effectively manage a team with a clear communication style that builds trust, promotes teamwork, and encourages collaboration and open dialogue.
  • Pro-actively monitor team performance, building a strong understanding of team members' capabilities and levels of motivation (skill/will).
  • Provide effective and timely feedback and coaching to enhance productivity and address any performance gaps.
  • Demonstrate a strong understanding of Defence's strategic priorities and how they link to the Customer Service Network's goals, objectives, and strategic direction.
  • Build and maintain mutually beneficial relationships with key stakeholders to ensure a cohesive and collaborative approach to achieving organisational goals.

Requirements:

  • A proven track record in people leadership, including successful performance management of a team in a customer service or service delivery environment.
  • Highly developed communication and negotiation skillset that motivates and inspires others.
  • Sound time management skills with the ability to prioritise competing demands.
  • The ability to build effective relationships with stakeholders and work collaboratively across dispersed teams.
  • Operational awareness of workforce capacity planning and its importance within a scheduled service delivery environment, to meet the ebbs and flows of customer enquiries.

Benefits:

  • Opportunity to work in a dynamic and collaborative environment.
  • Chance to develop and utilise your leadership skills.
  • Professional development opportunities.

Our Team:

Our team is dedicated to delivering high-quality customer service outcomes and building a culture that empowers its people to thrive.

We are looking for a motivated and enthusiastic leader who is passionate about making a positive impact for Defence capability.

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