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Strategic Operations Manager
3 weeks ago
We are seeking a Senior Manager to lead the Business Support Services team. This pivotal role will shape the future of Australia's central bank and contribute to its success.
About the TeamThe Financial Markets Group is responsible for implementing the Reserve Bank's operations in domestic and international financial markets. It plays a key role in executing monetary policy, managing foreign exchange reserves, and maintaining relationships with global institutions.
- Domestic Markets: Executes monetary policy and manages liquidity in the Australian financial system.
- International Department: Oversees foreign exchange operations, manages international reserves, and fosters global financial relationships.
- Financial Markets Business Support Services (FMBSS): Provides critical operational support to FMG, delivering technology, data, and change management support.
As the Senior Manager, you will lead a multi-disciplinary team reporting to the Deputy Head of Financial Markets Business Support Services. Your primary responsibility will be to provide strategic leadership and direction to the team, ensuring they deliver high-quality services aligned with the Bank's objectives.
About the RoleThis is a unique opportunity to shape culture, drive performance, and influence decisions that support the Bank's mandate to achieve financial stability. You will work closely with senior leaders across the Bank to drive strategic outcomes, foster a values-aligned culture, and ensure high levels of performance and engagement.
- Lead and develop teams to deliver high-quality, cost-effective services aligned with the Bank's strategic goals.
- Drive a culture of continuous improvement, accountability, and operational excellence.
- Manage budgets, people, and processes with a strong focus on compliance and quality assurance.
- Collaborate with internal and external stakeholders to identify risks, opportunities, and service enhancements.
To succeed in this role, you must have proven experience leading and motivating teams in a complex service delivery environment. You should also possess strong understanding of customer service, quality outputs, and cost efficiency. Additionally, you should be skilled in managing risks, service level agreements, and performance metrics.
- Proven experience leading and motivating teams in a complex service delivery environment.
- Strong understanding of customer service, quality outputs, and cost efficiency.
- Skilled in managing risks, service level agreements, and performance metrics.
- Demonstrated ability to influence policy, coach managers, and support holistic wellbeing.
- Relevant tertiary qualifications or equivalent experience.
The Reserve Bank of Australia makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
We encourage intelligent inquiry and treat one another with respect while promoting the public interest through our efforts. We welcome applicants from diverse backgrounds to apply, including those living with a disability, and from the LGBTQ+ community.
