Client Experience Associate

4 days ago


Council of the City of Ryde, Australia Greencross Vets Full time

We are seeking a Client Experience Associate to join our Customer Service team. The successful candidate will be responsible for delivering exceptional customer experiences and ensuring shift KPIs are met in line with business expectations.

About the Role

This is an entry-level position that requires one to two years' experience in a customer service representative or call centre role. The ideal candidate will have excellent communication skills, problem-solving skills, and be familiar with Zendesk.

  • Responsibilities:
  • Answer high volume of calls from external customers regarding online orders, loyalty questions or general/miscellaneous customer queries or feedback.
  • Respond to enquiries from stores, Area Managers and other internal customers in a timely manner.

We offer a range of benefits, including a competitive salary, comprehensive training, and ongoing professional development opportunities.



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