Front Office Coordinator

3 days ago

Perth, Western Australia beBeeAdministrative Full time $50,000 - $65,000
Job Title: Front Office Coordinator

The role of Front Office Coordinator is to provide exceptional reception and secretarial services to patients and staff at the clinic in a caring and supportive manner. Key responsibilities include:

  • Answering the switchboard in a professional and courteous manner.
  • Liaising with patients and their families in a compassionate and empathetic manner.
  • Performing various clerical and administrative tasks, including filing, minute taking, agenda creation, petty cash management, and reconciliation.
  • Maintaining office supplies and ordering new stock as needed.
  • Booking patient transport and providing assistance with the quality improvement program.
  • Admitting and discharging patients within a centralized billing system.
  • Completing eligibility checks on new patients with their private health fund.
  • Preparing invoices, credit notes, and supporting documentation for revenue generation.
  • Undertaking banking procedures and maintaining accurate record management systems.

The ideal candidate will have 2 years' experience in a similar role and possess knowledge of Infection Control principles. They will also have effective communication and interpersonal skills, as well as the ability to operate within a multidisciplinary team.

About the Role

This is an exciting opportunity for an organized and efficient individual to join our team as a Front Office Coordinator. The successful candidate will be responsible for providing high-quality administrative support to our clinic staff and patients.

Key Responsibilities

The key responsibilities of this role include:

  • Providing exceptional customer service to patients and staff.
  • Managing front desk operations, including answering phones and responding to emails.
  • Performing various administrative tasks, including data entry, filing, and record keeping.
  • Maintaining accurate records and files.
  • Coordinating travel arrangements and meetings.
  • Preparing reports and presentations.
  • Assisting with special projects and events.

We are looking for a highly motivated and organized individual who is able to work effectively in a fast-paced environment. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.

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