Operations Supervisor

4 days ago


Melbourne, Victoria, Australia Lancemore Hotel Group Full time
Job Title: Operations Supervisor

Estimated Salary: $60,000 - $80,000 per annum

About Us

Lancemore Crossley St. is a boutique hotel located in the heart of Melbourne's CBD.

About the Role
  • We are seeking an experienced Duty Manager to lead our front-of-house team and ensure seamless operations at all times.
Key Responsibilities
  1. Lead and support a service-focused team, overseeing all aspects of day-to-day operations.
  2. Develop the team by implementing effective inductions, on-going training, delegation, and feedback.
  3. Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency.
  4. Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system.
  5. Effectively manage guest feedback and handle complaints.
About You
  • Experience in a similar role is essential.
  • Hands-on leadership skills that inspire and support the team, particularly during peak periods.
  • Team player with a great personality and a passion for delivering exceptional customer service.
  • Ability to work under pressure in a fast-paced environment, taking initiative, prioritizing, and working collaboratively.
What We Offer
  • A competitive salary range of $60,000 - $80,000 per annum.
  • A comprehensive benefits package, including staff discounts and perks.
  • The opportunity to work with a dynamic and growing company.

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