Operations Supervisor
4 days ago
Estimated Salary: $60,000 - $80,000 per annum
About UsLancemore Crossley St. is a boutique hotel located in the heart of Melbourne's CBD.
About the Role- We are seeking an experienced Duty Manager to lead our front-of-house team and ensure seamless operations at all times.
- Lead and support a service-focused team, overseeing all aspects of day-to-day operations.
- Develop the team by implementing effective inductions, on-going training, delegation, and feedback.
- Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency.
- Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system.
- Effectively manage guest feedback and handle complaints.
- Experience in a similar role is essential.
- Hands-on leadership skills that inspire and support the team, particularly during peak periods.
- Team player with a great personality and a passion for delivering exceptional customer service.
- Ability to work under pressure in a fast-paced environment, taking initiative, prioritizing, and working collaboratively.
- A competitive salary range of $60,000 - $80,000 per annum.
- A comprehensive benefits package, including staff discounts and perks.
- The opportunity to work with a dynamic and growing company.
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