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Motor Claims Specialist
2 months ago
We are seeking a skilled and customer-focused Motor Claim Specialist to join our team at Suncorp Group. As a Motor Claim Specialist, you will play a crucial role in assisting customers who have experienced motor accidents or damage from weather events.
Key Responsibilities:- Deliver exceptional customer service by providing efficient solutions and responses to customer enquiries.
- Handle Motor Claim enquiries via telephone and online channels.
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
- Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.
- Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
- Proficiency in using computer systems and ability to navigate multiple systems.
- Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
- High level of resilience, empathy, and adaptability to handle various customer situations.
- While previous call centre experience is desired, it is not necessary. Suncorp is willing to provide training for candidates with a passion for providing outstanding customer service.
- Commitment to self-development and eagerness to enhance skills and capabilities in the role.
- Ability to work collaboratively as a supportive team member.
- Salary $60, % Super ProRata + penalty rates on eligible shifts.
- Employee discounts and rewards - exclusive offers on more than 400 of Australia's largest retailers.
- Study support - We encourage external learning and offer study support to eligible employees.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
We are committed to building futures and protecting what matters. We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
