Senior Operations Manager

3 weeks ago

Erskine Park, New South Wales, Australia Coates Hire Full time

About Coates Hire
We are a proud Australian owned company with a long history of supporting customers to deliver major projects and an exciting future focused on growth. Our end-to-end solutions span Equipment Hire, Site Accommodation, Engineering Solutions, Industrial Solutions and Power & HVAC.

Job Overview
This role will report to the Regional Operations Manager – Portables and be directly responsible for the ongoing performance & success of the operational areas of Customer Service and Transport at the Sydney Portables Branch. This is a senior leadership role at one of our flagship branches with responsibility for a significant budget and headcount.
Key Responsibilities

Lead the required improvements in the Branch safety performance from the front.

Drive lead indicators and active participation rates to improve safe behaviour and risk awareness of the teams.
Leadership and Development

Lead and inspire the operational team to develop improvement strategies and to deliver those as a team.

Actively and consistently ensure you are developing your team to achieve agreed objectives through training and talent management.

Work closely with the sales team to ensure alignment and mutual respect.
Customer Service & Financial Performance

Mentor and guide the operational teams to ensure achievement of set targets for revenue, cost, PBT and customer service.

Develop strategies for potential network and focus on supply chain optimisation.

Run a tight ship in regard to key performance indicators, with particular focus on labour cost, maintenance efficiencies and transport cost across the branch.

What We Offer
We provide our team with a wide range of perks and benefits, including:

Development and career progression pathways

Access to our employee discounts, benefits and wellbeing program

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave in addition to government parental leave scheme

Volunteering opportunities through the Coates Foundation

Requirements

Relevant & transferable experience in Modular Buildings, Equipment Rental and/or Transport/Logistics

Strong people leadership skills and ability to set goals and get strategy buy in from all levels of the organisation. Ability to work across divisions and teams.

Experience in developing a strong safety culture across a diverse team.

Proven track record showing improvements in safety lead and lag indicators.

Ability to control and improve KPI and meet budget and forecast commitments.

Strong business and commercial acumen and empathy.

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