Senior Operations Manager

2 weeks ago

Erskine Park, New South Wales, Australia Coates Hire Full time

About Coates Hire
Proudly Australian owned, Coates Hire has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Site Accommodation, Engineering Solutions, Industrial Solutions and Power & HVAC.

Job Overview
This is a senior leadership role at one of our flagship branches with responsibility for a significant budget and headcount. The successful candidate will report to the Regional Operations Manager – Portables and be directly responsible for the ongoing performance & success of the operational areas of Customer Service and Transport at the Sydney Portables Branch.
Safety:
• Lead the required improvements in the Branch safety performance from the front.
• Drive lead indicators and active participation rates to improve safe behaviour and risk awareness of the teams.
Engagement:
• Lead and inspire the operational team to develop improvement strategies and to deliver those as a team.
• Actively and consistently ensure you are developing your team to achieve agreed objectives through training and talent management.
• Work closely with the sales team to ensure alignment and mutual respect.
Customer Service & Financial Performance:
• Mentor and guide the operational teams to ensure achievement of set targets for revenue, cost, PBT and customer service.
• Develop strategies for potential network and focus on supply chain optimisation.
• Run a tight ship in regard to key performance indicators, with particular focus on labour cost, maintenance efficiencies and transport cost across the branch.

What We Offer
We provide our team with a wide range of perks and benefits, including:
• Development and career progression pathways
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Key Requirements
This is a senior leadership role that requires:
• Relevant & transferable experience in Modular Buildings, Equipment Rental and/or Transport/Logistics
• Strong people leadership skills and ability to set goals and get strategy buy in from all levels of the organisation. Ability to work across divisions and teams.
• Experience in developing a strong safety culture across a diverse team.
• Proven track record showing improvements in safety lead and lag indicators.
• Ability to control and improve KPI and meet budget and forecast commitments.
• Strong business and commercial acumen and empathy.

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