Technical Support Solutions Expert
1 week ago
We are seeking an experienced Senior Customer Support Engineer to join our Tait Asia Pacific Team in Brisbane. This role is primarily responsible for providing high-quality technical support to customers, driving customer satisfaction, and contributing to the strategic goals of the organization through expert technical knowledge and exceptional customer service.
About the OpportunityThis position offers a challenging and rewarding experience for individuals with a passion for technical support and customer service. As a Senior Customer Support Engineer, you will be part of a dynamic team that delivers critical communications networks for public safety, transportation, and utility customers around the world.
Key Responsibilities:- Provide technical information to customers
- Systematic fault finding and replication
- Generation of customer reports
- Testing of network and terminal components and software
- ITIL aligned Incident and Problem management
This role requires some flexibility in working hours as there is a requirement to complete 'on call' scheduled hours to support customers outside of regular business hours.
What You'll Bring:To be successful in this role, you will need to be extremely customer-focused, with advanced technical knowledge and excellent attention to detail. You should have at least 5 years' experience in an ICT or wireless communication technical role.
- Experience in Land Mobile Radio equipment, P25, DMR, conventional, trunking, and simulcast systems, LTE technologies, and operation would be beneficial
- Familiarity with ITIL Service Management principles
- Engineering degree in a related field or equivalent work experience
The estimated salary for this role is AU$120,000 per annum, plus benefits including flexible working options, discretionary bonus scheme, health insurance, and free onsite parking.
About UsTait Communications has been designing, delivering, and supporting critical communications networks for over 50 years. We are a globally recognized provider of critical communications solutions, committed to making a real difference to the communities we support.
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