Holiday Park Customer Service Representative

5 days ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $45,000 - $60,000
Front Office Administrator Opportunity

This exciting role is an opportunity to provide exceptional customer service in a dynamic and fast-paced environment.

  • Key Responsibilities:
  • Provide prompt and friendly customer service when taking bookings, during check-in or check-out, and addressing guest requests or complaints.
  • Use the Newbook reservation system to process all reservations.
  • Maintain accurate guest accounts.
  • Perform routine front office duties.
  • Communicate and coordinate with various departments such as grounds, housekeeping, and cafe.

We are looking for a highly skilled individual who can deliver exceptional customer service and work effectively in a team environment.

Requirements:

  • A natural ability and passion for delivering exceptional customer service.
  • Experience within a front office environment is preferred.
  • Computer and Microsoft Office experience.
  • A high level of attention to detail.
  • A down-to-earth team player with a high level of initiative.
  • Loves a challenge and can work in a high-pressure environment with proven ability to balance customer service and completing set tasks.
  • Flexibility & Reliability are must-haves.
  • Driver's Licence.
  • Ability to work unsupervised.

What We Offer:

  • A smoke-free workplace.
  • Opportunities to develop your skills and grow with our company.

This role offers a unique opportunity to join our team and contribute to providing exceptional customer experiences.

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