Customer Service _ Holiday Rentals

3 weeks ago


Wollongong, New South Wales, Australia Illawarra Mercury Full time
Overview

Join to apply for the Customer Service _ Holiday Rentals role at Illawarra Mercury.

Company: Professional Holiday Homes specialise in maximising revenue and reducing the hassles of holiday home ownership. We offer comprehensive services that increase bookings by providing professional photos, optimised listings, and managing everything from start to finish on Australia's top holiday rental websites.

Role Description

This is a full-time, on-site role for a Customer Service professional in our Culburra Beach, Callala Bay or Berry, NSW offices. The Customer Service – Holiday Rentals role involves daily interaction with clients to ensure customer satisfaction and support. Duties include handling phone enquiries, managing customer experiences, resolving issues, and providing exceptional service to enhance customer satisfaction. This is a full-time position on a 7-day roster, Monday to Sunday, 10am - 6pm.

Responsibilities
  • Handle phone enquiries
  • Manage customer experiences
  • Resolve issues and provide exceptional service to enhance customer satisfaction
Qualifications
  • Customer Support and Customer Service skills
  • Experience in Customer Satisfaction and Customer Experience
  • Strong Phone Etiquette
  • Excellent verbal and written communication skills
  • Ability to work on-site in Culburra Beach, NSW
  • Previous experience in the holiday or permanent rentals industry is a plus
  • High level of organisational skills and attention to detail
Remuneration

$60K per annum + Superannuation

Location

Culburra Beach, Callala Bay or Berry, NSW, Australia

Employment type

Full-time

#J-18808-Ljbffr

  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Overview Company DescriptionAt Professional Holiday Homes, we specialise in maximising revenue and reducing the hassles of holiday home ownership. We offer comprehensive services that increase bookings by providing professional photos, optimised listings, and managing everything from start to finish on Australia's top holiday rental websites. Role...


  • Wollongong, New South Wales, Australia beBeeCommunication Full time $60,000

    Customer Service Role in Holiday RentalsJob Title: Customer Service - Holiday RentalsThis is a full-time, on-site role for a professional in our offices located in Culburra Beach or Berry, NSW.Key ResponsibilitiesHandle client enquiries to ensure satisfaction and supportManage customer experiences to enhance satisfactionResolve issues and provide exceptional...


  • Wollongong, New South Wales, Australia beBeeCustomerService Full time $60,000

    Job Title: Holiday Home Customer Service RepresentativeWe are seeking a professional and customer-focused individual to join our team in a full-time role. The successful candidate will be responsible for providing exceptional customer service to our clients, handling phone enquiries, managing customer experiences, resolving issues, and enhancing customer...


  • Wollongong, New South Wales, Australia beBeeCustomerService Full time $60,000

    Customer Service RepresentativeWe are seeking a professional to deliver exceptional service and ensure seamless customer experiences.Key Responsibilities:Handle customer inquiries and manage experiencesResolve issues and enhance customer satisfactionWork closely with colleagues to ensure excellent customer serviceRequirements:Strong communication and...


  • Wollongong, New South Wales, Australia Onsite Rental Group Pty Ltd Full time

    **Introduction**:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil and gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches...


  • Wollongong, New South Wales, Australia beBeeCareer Full time $50,000 - $85,000

    As a seasoned property management professional, you will play a pivotal role in overseeing a diverse portfolio of rental properties within the Wollongong area. This dynamic and challenging position offers an exceptional opportunity for growth and progression within our organisation.The RoleThis exciting role requires a highly skilled and motivated individual...


  • Wollongong, New South Wales, Australia Shell Service Station Full time

    Job responsibilities include excellent customer service, cash handling, maintaining store presentation and safety standards, including forecourt, conducting housekeeping and merchandising checks, maintaining all stock levels throughout the store.- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public...


  • Wollongong, New South Wales, Australia Shell Service Station Full time

    Job responsibilities include excellent customer service, cash handling, maintaining store presentation and safety standards, including forecourt, conducting housekeeping and merchandising checks, maintaining all stock levels throughout the store.- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public...


  • Wollongong, New South Wales, Australia beBeeCustomerService Full time $45,000 - $60,000

    Front Office Administrator OpportunityThis exciting role is an opportunity to provide exceptional customer service in a dynamic and fast-paced environment.Key Responsibilities:Provide prompt and friendly customer service when taking bookings, during check-in or check-out, and addressing guest requests or complaints.Use the Newbook reservation system to...

  • Holiday Park Director

    2 weeks ago


    Wollongong, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Park Manager RoleDeliver exceptional results through effective leadership and strategic planning.Our holiday park is a key player in the travel industry, offering unique experiences across Australia and New Zealand.Lead a high-performing team to drive business growth.Develop and implement marketing strategies to maximize revenue opportunities.Manage...