Tech Lead: Customer Experience Advocate

1 month ago


Brisbane, Queensland, Australia Aussie Broadband Full time

Aussie Broadband is a dynamic and innovative telco, ranking the 5th largest in Australia. We're fast growing and proud of our Australian heritage.

Our Culture

We live by our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun

We've been named one of the top employers in Australia by HRD magazine and are a 5-star Employer of Choice.

Our commitment to inclusion and diversity means we celebrate difference and support our team members to bring their whole selves to work.

About the Role

As our Tech Lead: Customer Experience Advocate, you'll lead governance on assigned accounts, create monthly service performance reports, and build strong relationships with IT and business stakeholders.

You'll work collaboratively within our management teams to project manage design work and deliver new services for clients.

What We're Looking For

We need someone with proven experience in IT operations or service delivery leadership, knowledge of infrastructure solutions, and expertise in IT service management processes.

You'll balance competing customer, business, and technical demands to ensure deliverables are met on time and to expected standards.

We offer a competitive salary package, estimated at $120,000 - $150,000 per annum, depending on experience.



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