Industrial Sector Professional
2 weeks ago
We are seeking a seasoned professional to drive value creation for our clients.
Key Responsibilities- Account Management: Build and maintain strong, long-lasting relationships with customers, acting as their main point of contact throughout their journey with us.
- Strategic Advisor: Value creator for the client, providing guidance on utilization, usage, and needs, and helping direct the client on how we can meet them.
- Customer Onboarding: Lead the client through successful project commissioning, following up on post-commissioning to-dos and ongoing optimization of system usage.
- Product Adoption: Proactively guide customers to ensure they are fully utilizing the product's features and capabilities to achieve their business goals.
- Upselling, Renewals and Novations Support: Ensure a successful novation from EPC to ultimate owner of the plant.
- Customer Feedback: Gather and communicate customer feedback to product and development teams, contributing to the continuous improvement of our software solutions.
- Data-Driven Insights: Utilize customer data and metrics to identify opportunities for improvement and drive customer success outcomes.
- Problem Resolution: Address and resolve major customer issues or concerns promptly, providing troubleshooting and escalating issues when necessary.
- Training & Education: Organize regular training sessions, webinars, and documentation to ensure customers stay informed and up to date with product features and best practices.
This role requires collaboration with internal teams such as Sales, Marketing, and Product to ensure alignment and optimize the customer experience.
The ideal candidate should have a strong technical background, with an orientation in technical asset management within industrial sectors - energy sectors are preferred but not exclusionary.
They should have experience in customer-facing roles, whether that be sales, commercial relationship management or strategic programs.
Additionally, the ideal candidate should possess excellent written and verbal communication skills, with the ability to communicate complex technical concepts in a clear and concise manner.
Qualifications- Technical Expertise: Deep expertise in SCADA and EMS technologies, both software and hardware, and how the technology is deployed at sites.
- Previous Experience: Previous experience working as a SCADA project manager across multiple sites highly desired.
- Commercial Orientation: Demonstrated experience in selling or servicing large, complex customers.
- Strategic Mindset: Having a natural knack for rolling up concepts to guide customers through complex discussions and come out with key takeaways.
- Strong Communication Skills: Excellent written and verbal communication skills with the ability to communicate complex technical concepts in a clear and concise manner.
- Problem-Solving: Ability to identify and resolve customer issues, with a proactive approach to addressing challenges.
- Customer-Centric Mindset: Passion for delivering outstanding customer experiences and fostering positive relationships.
- Analytical Skills: Ability to analyze customer data and draw actionable insights to improve customer outcomes.
We are committed to creating a diverse and inclusive workplace that fosters collaboration, growth, and innovation.
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