Luxury Retail Operations Manager

8 hours ago

Sydney, New South Wales, Australia beBeeRetail Full time $78,901 - $123,456

Job Description

We are seeking a highly motivated and experienced Luxury Retail Sales Floor Manager to join our team. This dynamic role involves overseeing day-to-day operations, ensuring a seamless launch and exceptional customer experiences in a brand-new setting.

Key Responsibilities:

  • Drive sales by utilizing retail tools to meet budgets and implement brand retail strategy.
  • Discuss business opportunities and action plans with the manager.
  • Act as manager-on-duty when the manager is absent.
  • Support the manager in integrating and training new team members.
  • Assist in timely implementation of Visual Merchandising concepts.
  • Sustain a positive atmosphere within the boutique; optimistic, constructive, helpful, and confident.
  • Proactively participate in VIP events and orders, considering boutique opportunities.
  • Build genuine relationships with customers.
  • Maintain accurate and genuine relationships with customers through attention to existing and new recruitment of VIP, customer, and prospect database for boutique sales and marketing activities.
  • Handle client complaints with care and immediately report brand product-related issues to the manager.
  • Follow up and coordinate individual repairs and after-sales related matters with Sales Administrators.

Required Skills and Qualifications:

  • Possess a 'can do' attitude and understanding of luxury retail sales floor operations.
  • Degree Required.
  • 3+ years of prior work experience in luxury retail management and boutique operations with direct reports.
  • Critical thinking skills and solution-oriented approaches.
  • Initiative, conscientiousness, and complete follow-through on all aspects of responsibility.
  • Flexibility to change and adaptable in work responsibilities.
  • Strong verbal, written, and organizational skills.
  • Ability to work well within a group/team dynamic.
  • Proficiency with MS Office software required – expertise in Excel.
  • Secondary language is a plus.

Benefits:

  • You will speak with HR to get to know you and give you a preview of the team dynamics and company culture.
  • You will meet with the Flagship Manager and Country Manager to dive deeper and assess your fit for this role.
  • You could have the chance to meet with some of the Maison's Key Leaders.

Others:

Our company values teamwork, adaptability, and dedication to delivering exceptional results.

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