Current jobs related to Service Desk Analyst - Melbourne, Victoria - Torrens Global Education Services Pty Limited
-
Service Desk Analyst
4 weeks ago
Melbourne, Victoria, Australia Specsavers Full time{"title": "Service Desk Analyst Role", "content": "About the RoleAs a Service Desk Analyst at Specsavers, you will be the first point of contact for our customers, providing timely and effective support to resolve their issues. You will work closely with our team to ensure that our customers receive the best possible service.Key ResponsibilitiesProvide...
-
Aps4 Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Comcare (Australian Government) Full timeJob Information Pack**Overview of the Team**The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.**Overview of the Role**The Service Desk Analyst will work closely...
-
Service Desk Analyst
1 month ago
Melbourne, Victoria, Australia Fujitsu Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide high-level customer service through all communications with end-users.Capture and record all contacts...
-
Service Desk Analyst
2 months ago
Melbourne, Victoria, Australia Fujitsu Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide high-level customer service through all communications with end-users.Capture and record all contacts...
-
Service Desk Analyst
1 month ago
Melbourne, Victoria, Australia Fujitsu Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities and AccountabilitiesProvide high-level customer service through all communications with end-users.Capture and record all...
-
APS4 Service Desk Analyst
3 weeks ago
Melbourne, Victoria, Australia Comcare Full timeJob Title: APS4 Service Desk AnalystComcare is seeking a highly skilled and motivated APS4 Service Desk Analyst to join our Technology and Information Management (TAIM) Unit. The successful candidate will provide responsive and respectful frontline support to users of Comcare's ICT systems.Key Responsibilities:Provide timely and effective support to users of...
-
Service Desk Analyst
11 hours ago
Melbourne, Victoria, Australia ASG Group Full timeJob DescriptionWe are seeking an experienced Service Desk Analyst to provide exceptional technical support to our internal staff. As the first point of contact for users, you will diagnose and resolve a broad range of technical requests and issues via phone, remote access, email, and face-to-face interactions.Your key responsibilities will include:Providing...
-
APS4 Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Comcare Full timeJob InformationThe Technology and Information Management (TAIM) Unit at Comcare is seeking a highly skilled Service Desk Analyst to join their team. As a key member of the Technology Service Desk team, you will provide responsive and respectful frontline support to users of Comcare's ICT systems.Key ResponsibilitiesProvide responsible, reliable, and...
-
Service Desk Analyst
3 weeks ago
Melbourne, Victoria, Australia Public Sector People Full timeAbout the Role:This dynamic position involves diagnosing technical issues, building stakeholder relationships, and contributing to a vibrant, values-driven community. As a Service Desk Analyst with Public Sector People, you will play a vital role in enhancing mental health and wellbeing through effective ICT support.Responsibilities:Provide timely and...
-
Service Desk Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Talent International Full timeService Desk Analyst Job DescriptionThis role requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment.Key ResponsibilitiesProvide direct customer support via phone, email, instant messaging, or any defined Service Centre communication method.Analyse incidents and service requests for...
-
Service Desk Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Talent International Full timeService Desk Analyst Job DescriptionThis role requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment.Key ResponsibilitiesProvide direct customer support via phone, email, instant messaging, or any defined Service Centre communication method.Analyse incidents and service requests for...
-
Service Desk Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Talent International Full timeService Desk Analyst Job DescriptionWe are seeking an experienced and customer-focused Service Desk Analyst to join our team at Talent International.Key Responsibilities:Provide exceptional customer support via various communication channels, including phone, email, and instant messaging.Analyse incidents and service requests to ensure accurate...
-
Service Desk Support Specialist
1 month ago
Melbourne, Victoria, Australia Interactive Full timeJob DescriptionJob Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Interactive. As a Service Desk Analyst, you will be responsible for providing Level 1 technical support to our customers across Australia, ensuring first call resolution or fulfillment where possible to meet agreed Service Level...
-
Service Desk Analyst
1 week ago
Melbourne, Victoria, Australia Specsavers Full timeOur Culture and BenefitsAt Specsavers, we pride ourselves on offering a workplace with a supportive, driven, flexible, and inclusive culture. This is reflected in our quarterly bonus scheme, two free pairs of glasses each year, on-site free parking, birthday leave, volunteer leave, and paid parental leave. We also offer health and wellbeing programs and a...
-
Service Desk Support Specialist
7 days ago
Melbourne, Victoria, Australia Davidson Full timeThe Opportunity Davidson is seeking a dedicated Service Desk Analyst to join their Information and Communications Services department. As a key member of the team, you will play a vital role in delivering comprehensive Service Desk support, ensuring high-priority incidents are promptly addressed and resolved. The Role As a Service Desk Analyst, you will...
-
Service Desk Analyst
2 months ago
Melbourne, Victoria, Australia Fujitsu Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Service: Provide a high level of customer service throughout all communications with...
-
IT Service Desk Support Specialist
4 days ago
Melbourne, Victoria, Australia Davidson Full timeThe OpportunityDavidson is seeking a Service Desk Analyst to join their Information and Communications Services department. This role offers a chance to utilize excellent customer service and technical support skills to maintain crucial IT services for the client's teams.The RoleAs a Service Desk Analyst, you will deliver comprehensive Service Desk support,...
-
Service Desk Support Specialist
3 days ago
Melbourne, Victoria, Australia Davidson Full timeThe OpportunityDavidson is seeking a dedicated Service Desk Analyst to join their Information and Communications Services department. This role offers an opportunity to utilize your excellent customer service and technical support skills to help maintain crucial IT services for the client's teams.The RoleAs a Service Desk Analyst, you will deliver...
-
Service Desk Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Specsavers Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Specsavers. As a Service Desk Analyst, you will be the first point of contact for our customers, providing timely and effective support to resolve their issues.Key ResponsibilitiesProvide frontline support to Supply Chain, Retail, and Corporate lines of businessAct as the...
-
Service Desk Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Specsavers Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team at Specsavers. As a Service Desk Analyst, you will be the first point of contact for all incidents and requests, providing frontline support to Supply Chain, Retail, and Corporate lines of the business.Working alongside your team of Service Desk Analysts, you will act as the first...
Service Desk Analyst
2 months ago
About Us
Torrens Global Education Services Pty Limited is a leading provider of education services, committed to delivering high-quality learning experiences to students from around the world. Our mission is to empower individuals to achieve their full potential through education, and we're passionate about creating a supportive and inclusive environment for our staff and students.
Job Summary
We're seeking a highly skilled Service Desk Analyst to join our IT team, providing top-notch technical support to our staff and students. As a Service Desk Analyst, you'll be the first point of contact for IT-related issues, and you'll play a critical role in ensuring the smooth operation of our IT systems.
Key Responsibilities
Provide 1st Line support for desktop, laptop, and application issues, ensuring timely and accurate resolution.
Manage and resolve technical issues, including network faults and security problems, using your expertise in desktop and application support.
Ensure timely and accurate ticket logging and resolution, maintaining accurate records and providing regular updates to stakeholders.
Support new starters with equipment setup and provisioning, ensuring a seamless onboarding experience.
Maintain asset records and assist with IT documentation and knowledge base updates, ensuring our IT systems are up-to-date and compliant.
Requirements
2+ years' experience in providing technical service desk and help desk analyst support, with a strong background in desktop and application support.
Good working knowledge of End User IT technology, including PC/Desktop support and LAN.
Excellent customer service skills, proven customer-focused desktop services capability, and a strong ability to communicate complex technical issues to non-technical stakeholders.
Exposure across Microsoft & Apple platforms, Audio Visual, managing printer fleets, and associated technologies.
What We Offer
Study free in a course/degree related to your position, as part of our commitment to staff development and growth.
B Corp certified university – values-driven and purpose-led, with a strong focus on creating a positive impact in the community.
Access to internal opportunities – be supported to learn, grow, and move across the organisation, with a focus on career progression and development.
