Service Desk Analyst
3 weeks ago
About the Role:
This dynamic position involves diagnosing technical issues, building stakeholder relationships, and contributing to a vibrant, values-driven community. As a Service Desk Analyst with Public Sector People, you will play a vital role in enhancing mental health and wellbeing through effective ICT support.
Responsibilities:
- Provide timely and effective customer service via the ICT Service Helpdesk.
- Diagnose and resolve technical issues, maintaining clear documentation and communication.
- Manage Active Directory accounts and oversee hardware/software troubleshooting.
- Develop and maintain the IT knowledge base and support staff training.
- Collaborate with stakeholders to ensure alignment with operational goals and service delivery.
Requirements:
- Certificate IV or higher in Information Systems, IT, or a related field; relevant certifications are desirable.
- Previous experience in an IT Customer Service Helpdesk role, preferably in the Not-for-Profit or Mental Health sectors.
- Proficiency in Windows 10, O365, Azure AD, Intune, and other relevant technologies.
- Strong communication and relationship-building abilities with diverse stakeholders.
- Right to work in Australia, valid driver's license, NDIS Worker Screening Check, and Working with Children Check or equivalent.
How to Apply:
Please select the 'APPLY' button below to submit your application. Candidates who are successful in progressing will be contacted.
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