Service Desk Analyst

3 weeks ago


Melbourne, Victoria, Australia Public Sector People Full time

About the Role:

This dynamic position involves diagnosing technical issues, building stakeholder relationships, and contributing to a vibrant, values-driven community. As a Service Desk Analyst with Public Sector People, you will play a vital role in enhancing mental health and wellbeing through effective ICT support.

Responsibilities:

  • Provide timely and effective customer service via the ICT Service Helpdesk.
  • Diagnose and resolve technical issues, maintaining clear documentation and communication.
  • Manage Active Directory accounts and oversee hardware/software troubleshooting.
  • Develop and maintain the IT knowledge base and support staff training.
  • Collaborate with stakeholders to ensure alignment with operational goals and service delivery.

Requirements:

  • Certificate IV or higher in Information Systems, IT, or a related field; relevant certifications are desirable.
  • Previous experience in an IT Customer Service Helpdesk role, preferably in the Not-for-Profit or Mental Health sectors.
  • Proficiency in Windows 10, O365, Azure AD, Intune, and other relevant technologies.
  • Strong communication and relationship-building abilities with diverse stakeholders.
  • Right to work in Australia, valid driver's license, NDIS Worker Screening Check, and Working with Children Check or equivalent.

How to Apply:

Please select the 'APPLY' button below to submit your application. Candidates who are successful in progressing will be contacted.



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