Technical Specialist

7 days ago

Wodonga, Victoria, Australia beBeeTechnical Full time $72,000 - $84,000
Technical Specialist - End User IT Support

Job Overview:

We are seeking a skilled Technical Specialist to provide second-level support and problem resolution at our client site in Albury, NSW.

Key Responsibilities:

  • Desktop PC & Laptop Hardware installation, setup, and configuration, problem diagnosis, and resolution.
  • Support of MS Teams meeting room equipment.
  • General IT troubleshooting and assistance as required on site.
  • Manage incidents, knowledge base articles, tasks, and assets within the Service Management tool to a high standard and within SLAs.
  • Maintain a tidy and organized stock/build room environment.
  • Effectively manage electronic waste.
  • Develop and facilitate user training sessions.
  • Contribute to project work initiatives.

Requirements:

  • Relevant qualification in an IT-related field.
  • Experience in supporting IT technologies including PC & Laptop Hardware support, Windows 11, Outlook, MS Teams, MS Office, and networking.
  • Strong customer service focus, attention to detail, natural curiosity, ability in problem-solving, planning, and priority setting.

A valid driver's license is essential for this position, as occasional travel to other sites may be required. Excellent communication skills and regular attendance are crucial.

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