Operational Excellence Manager

23 hours ago


Clayton South, Victoria, Australia Service Stream Full time
Company Overview

Service Stream is a leading provider of essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.

We specialise in designing, constructing, and maintaining new and existing networks, providing end-to-end engineering and asset management solutions for our blue-chip client base.

As an equal opportunity ASX-listed business, we foster a workplace culture that values diversity and inclusion.

Job Description

This exciting opportunity has arisen for an Operational Excellence Manager to join our Operations Management team in Clayton South VIC.

The successful candidate will be responsible for assisting the delivery of all projects undertaken by the TechSafe Division in Victoria.

You will oversee all operational aspects of the business, including client management, financial management, operational management, and resource management.

Key Responsibilities
  • Ensure contracts operate and are managed in the most efficient and cost-effective manner to achieve required financial objectives.
  • Support the profitability of the division by deploying a budgeting, forecasting, and analysis framework, which reports against key financial metrics.
  • Provision of accurate, consistent, and qualitative financial results.
Operational / Relationship:
  • Ensure all contracts operate within set budgets and all tasks are carried out maximising operational effectiveness.
  • Develop strong relationships with TechSafe's customers to ensure business retention and development opportunities are identified and actioned.
  • Develop and maintain effective working relationships with internal stakeholders at all levels of the business.
  • Provide leadership, management, and motivation to encourage the division's employees to achieve excellence and work to their full potential.
  • Cultivate a strong team environment providing regular leadership, support, and guidance to direct and indirect reports.
Safety & Compliance:
  • Build/maintain a culture that puts safety above everything else, with a strong focus on analysis, continuous improvement, and developing new safety initiatives to drive future safety and quality improvements.
  • Ensure all field operations are conducted safely, meeting or exceeding applicable company, client, and industry requirements/standards.
  • Ensure the prompt and accurate reporting of HSE Incidents to the National Operations Manager.
  • Provide regular coaching, support, and feedback to management staff on Safety, Quality, and Compliance to ensure field-based performance meets or exceeds expectations.
Business Development:
  • Regular engagement with clients to identify and secure future business opportunities where the company can provide value.
  • Monitor the market for opportunities that support continued business growth and development across existing and new sectors.
  • Help deliver strategic growth plans targeting the medium and long-term interests of the business.
  • Work with business stakeholders to respond to market opportunities as they are presented.
About You

To succeed in this role, you will need:

  • Previous supervisory or team leader experience in a services-based company.
  • Experience leading a team, with a focus on operational excellence, profitability, and developing growth opportunities.
  • Preferable experience and/or understanding of the Electrical or Utilities industry.
  • Relevant tertiary qualification preferable.
Benefits

Service Stream offers a competitive salary package including:

$120,000 - $150,000 per annum (dependent on experience) + superannuation + annual leave loading.

Opportunities for career advancement and professional development.

A dynamic and supportive work environment.

Recognition and reward for outstanding performance.



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