Senior Operations Manager

5 days ago


Clayton South, Victoria, Australia Domino's Full time
Job Overview

We are seeking a highly skilled Senior Operations Manager to join our team at Domino's.

Key Responsibilities
  • Shift Running: Oversee the daily operations of our stores, ensuring seamless delivery of products and services to customers.
  • Cash Control: Maintain accurate financial records, including cash handling and inventory management.
  • Customer Service: Provide exceptional customer experience through effective conflict resolution and service recovery strategies.
  • Staff Management: Lead and develop a high-performing team, fostering a positive work environment and promoting employee growth.
  • Rostering and Scheduling: Assist in creating efficient rosters and schedules that meet business needs while considering staff availability and preferences.
  • Inventory Management: Collaborate with colleagues to manage stock levels, ordering, and stock-takes, ensuring optimal inventory control.
  • Food Safety: Support the Food Safety Supervisor in maintaining compliance with health and safety regulations, conducting regular audits and training programs.
  • Talent Acquisition and Development: Participate in recruitment efforts, developing talent pipelines, and providing coaching and training to store teams.
  • Store Operations: Contribute to close-of-shift paperwork, reviewing sales performance, and identifying areas for improvement.
  • Safety and Security: Promote a culture of safety and security within the stores, monitoring risks and implementing preventive measures.
Requirements and Qualifications
  • Previous Experience: Proven track record in managing store operations, preferably within the retail or hospitality industry.
  • Labor Relations and Compliance: Strong understanding of labor laws, collective bargaining agreements (if applicable), and regulatory requirements.
  • Leadership and Team Management: Excellent leadership and communication skills, with the ability to motivate and empower teams.
  • Problem-Solving and Adaptability: Effective problem-solving and adaptability skills, enabling you to navigate complex situations and prioritize tasks efficiently.
  • Financial Acumen: Basic knowledge of financial principles, including budgeting, forecasting, and cost control.
  • Continuous Improvement: Commitment to ongoing learning and professional development, staying up-to-date with industry trends and best practices.
Working Conditions and Benefits
  • Salary Range: $60,000 - $80,000 per annum (dependent on location and experience).
  • Benefits Package: Competitive salary, comprehensive benefits, and opportunities for career advancement.


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