Dedicated Participant Support Assistant
3 days ago
We are seeking a dedicated and organized Participant Support Officer to join our team.
This role is ideal for individuals who possess strong communication and interpersonal skills, with the ability to manage multiple tasks and prioritize workload effectively.
Key Responsibilities
- Customer Service: Manage and resolve participant matters, respond to enquiries, provide information, and refer individuals to appropriate services.
- Administrative Support: Provide reception and counter support, assist with self-help kiosks and online services, manage appointments, and ensure accessibility of office facilities.
- Record Management: Handle the shared team inbox, telephone enquiries, data entry, and maintain accurate records, including complaints and feedback.
- Research and Reporting: Conduct research and investigations, prepare reports, and assist with correspondence and operational tasks.
Requirements
- Experience in customer service and administrative support.
- Strong communication and interpersonal skills.
- The ability to manage multiple tasks and prioritize workload effectively.
- Attention to detail and a proactive approach to problem-solving.
- A commitment to delivering high-quality service and support.
Benefits
We offer a supportive and inclusive work environment, with opportunities for professional growth and development.
How to Apply
To be considered for this role, please submit your application, highlighting your relevant experience and skills.
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