Support Officer

18 hours ago

Melbourne, Victoria, Australia beBeeParticipant Full time $64,000 - $83,000
About the Job

The successful candidate will be responsible for managing their workload effectively, adhering to established procedures and receiving guidance from senior team members. They will provide administrative support, conduct research and analysis, and perform various operational tasks.

Key Responsibilities:
  • Manage participant matters, respond to enquiries, provide information, and refer individuals to relevant services.
  • Provide reception and counter support, assist with self-help kiosks and online services, manage appointments, and ensure office accessibility.
  • Handle the team inbox, telephone enquiries, data entry, and maintain accurate records, including complaints and feedback.
  • Conduct research and investigations, prepare reports, and assist with correspondence and operational tasks.

This role is ideal for someone who enjoys working in a dynamic environment, providing excellent customer service, and utilizing their organizational skills to achieve results.

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