Customer Service Expert, Contact Centre

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000

**Job Title**: Customer Service Expert, Contact Centre

We are seeking individuals who are passionate about delivering exceptional customer service and have intermediate computer literacy skills. As a Customer Service Expert, you will be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work. Your canvas will be the inbound contact centre, where you'll meet customer needs and exceed their expectations with every interaction.

**Key Responsibilities:**

  • Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
  • Handle everyday banking enquiries, account openings, and processes via telephone
  • Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
  • Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance

**What We Look For:**

  • Prolific experience in delivering exceptional customer service
  • Proficiency in using computer systems and ability to navigate multiple systems
  • Strong verbal communication skills to listen, build rapport, and convey complex information effectively
  • High level of resilience, empathy, and adaptability to handle various customer situations
  • Commitment to self-development and eagerness to enhance skills and capabilities in the role
  • Ability to work collaboratively as a supportive team member

Benefits:

  • Balance between in-office presence and remote work
  • A chance to work in an innovative hybrid work culture

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