Night Guest Service Representative

3 weeks ago


Port Douglas, Queensland, Australia Oaks Hotels Full time

Job Opportunity

We are seeking a skilled and enthusiastic individual to join our team as a Night Guest Service Agent at Oaks Port Douglas Resort.

Key Responsibilities

  • Deliver exceptional guest experiences through personalized and proactive service
  • Manage guest arrivals and departures with efficiency and accuracy
  • Provide timely and effective resolution to guest queries and complaints
  • Maintain accurate guest accounts and adhere to confidentiality policies
  • Ensure daily tasks are completed to a high standard and in a timely manner

Requirements

  • Minimum 6 months hotel front office experience
  • Strong computer skills and ability to learn reservations systems
  • Professional communication and interpersonal skills
  • High standard of personal presentation
  • Ability to lead and motivate a high-performing team
  • Availability to work 10pm - 6am x5 nights per week

About Oaks Hotels

Oaks Hotels is a leading hospitality provider offering exceptional guest experiences across Australia and New Zealand.



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