Healthcare Quality Lead

3 days ago

Melbourne, Victoria, Australia beBeeQuality Full time $114,846 - $134,939

Transform Your Career with a New Role

Becoming an integral part of our mission to create a distinct and integrated healthcare company is an exciting opportunity.

As a key member of our Quality & Safety team, you'll play a crucial role in supporting Health Services and Home Care platforms to deliver safe, high-quality care. You'll lead the implementation of safety and quality systems, manage incidents and feedback, drive continuous improvement, and support audit, accreditation, and customer partnerships.

Key Responsibilities:

  • Take an active lead in the determination and management of major and severe incidents, including follow-up reports and responses.
  • Provide expert advice and guidance on incident investigations, ensuring thorough analysis and timely resolution.
  • Collaborate with the Accreditation team to support operational teams during accreditation and quality reviews.
  • Assist service delivery teams in responding to audit and governance findings.
  • Develop and monitor realistic, measurable action plans within the Plan for Continuous Improvement (PCI).
  • Conduct clinical audits and support teams in maintaining the PCI and Customer Risk Register.
  • Identify and document emerging risks, trends, and key themes from reported events across operational teams.
  • Translate key indicator data into actionable insights that drive measurable improvements in service quality and safety.
  • Champion a customer-centric culture through sustained leadership and collaboration.

This is a full-time role offering hybrid flexibility. We welcome applicants from across Australia and offer support for infrequent travel as required.

About This Opportunity:

You are a passionate and experienced Registered Division 1 Nurse or Allied Health Professional with current, unrestricted registration. You bring a proactive, solutions-focused mindset and a strong commitment to quality and safety in healthcare.

Desirable Skills and Experience:

  • Demonstrated experience with accreditation processes, including Aged Care Quality and Safety Commission Standards, NSQHS Standards, and/or National Safety & Quality Digital Mental Health Service Standards.
  • A strong understanding of Quality Management Systems, continuous improvement, and risk management frameworks.
  • Practical experience in conducting clinical investigations and contributing to system-level improvements.
  • Excellent communication skills, with the ability to collaborate effectively with business leaders and stakeholders.
  • Strong interpersonal skills and the ability to work cross-functionally across diverse teams.

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