Customer Experience Director
2 days ago
As a key member of our team, you will be responsible for delivering exceptional customer service and driving sales growth in our club. You will lead a team of Member Support Consultants to achieve new sales targets and member retention budgets while overseeing front desk operations.
- Manage the daily workflow of the MSC team to ensure the club reaches monthly sales targets.
- Achieve individual sales targets to contribute to the team's success.
- Create a structure to ensure the MSC team achieves daily minimum performance criteria.
- Assist with the delivery of sales training to develop the MSC team.
- Ensure that enquiries are responded to within 24 hours.
- Proven sales and customer service experience with a clear ability to hit KPIs.
- Understanding of the cycle of selling and various sales techniques including up-selling and cross-selling.
- Previous experience of managing the customer journey to achieve successful customer outcomes.
- Ability to motivate others towards a goal.
We offer a competitive OTE of $80,000, plus super, and a range of other benefits, including a complimentary Platinum Fitness First membership, anniversary leave days, and career opportunities across our brands and locations.
About UsWe are proud of our energetic and supportive culture and welcome applications from candidates who share our values of diversity, inclusion, and empowerment.
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