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Director of Customer Experience

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

As a leader, you will be responsible for driving connections that matter in every moment. We are seeking an expert people manager who leads by example, cultivating a collaborative and results-driven culture, inspiring their team to deliver exceptional customer experiences.

Your day in the life of this role:

  • You will provide inspirational leadership and drive positive engagement to build a culture of high performance for our amazing people.

  • You will develop, coach, and mentor your team in delivering exceptional customer experiences each and every time.

  • You will lead your team in operational excellence by executing the company strategy and contributing towards the organisation's growth and profitability.

Your key strengths will include:

  • Ambition to drive the highest level of results through coaching, mentoring, and integrity.

  • The ability to craft a welcoming and highly energised atmosphere of togetherness for our customers and team.

  • An encouraging leader who can optimally prioritise time to improve results, handle customer outcomes, and business expectations.

We offer a range of benefits to support your well-being and career development:

  • Competitive remuneration and employee discounts to make life easier (and more affordable).

  • Flexible working arrangements and wellbeing support to help you thrive.

  • Inclusive paid parental leave to support growing families.

  • DIRECT YOUR OWN DEVELOPMENT with training and development programs.

  • BUILD MEANINGFUL CONNECTIONS through employee-led networks and diversity initiatives.