Full Time Roadside Assistance Consultant

2 weeks ago

Mile End, Australia Royal Automobile Association of South Australia Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Roadside Assistance team as a Call Centre Consultant. As a key member of our team, you will be responsible for providing exceptional customer service to our members and commercial clients, resolving issues in a professional and empathetic manner.

Key Responsibilities:

  • Respond to incoming calls from members and commercial clients, providing high-quality customer service and resolving issues in a timely and professional manner.
  • Work effectively with other team members to achieve productivity goals and improve customer satisfaction.
  • Adhere to monthly KPIs and call standards, ensuring excellent customer service and quality outcomes.
  • Develop and maintain a strong knowledge of Adelaide metropolitan and SA country areas, providing accurate information and assistance to customers.

About You

We are looking for a confident and passionate individual who is self-motivated and enjoys working in a fast-paced, call centre environment. You will have:

  • A high level of attention to detail and ability to multitask.
  • A professional telephone manner and ability to demonstrate empathy.
  • Strong knowledge of Adelaide metropolitan and SA country areas.
  • Proficiency with MS Office software, database systems, and strong data entry skills.
  • Excellent communication skills, with a natural flair for quality customer service.

What We Offer

We offer a range of benefits, including:

  • Free RAA premium road service.
  • Access to our RAA Rewards program.
  • Generous discounts on all RAA products.
  • Flexible work arrangements.
  • 12 weeks paid parental leave.

How to Apply

To be considered for this exciting opportunity, please submit your application by [insert date]. We look forward to hearing from you.

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