Dedicated Customer Experience Manager

4 days ago

Corowa, Australia beBeeCustomerService Full time $65,665 - $93,551

Job Overview

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  • The Senior Customer Service Officer will be a customer service leader with a passion for delivering exceptional service. This pivotal role involves leading the customer service team to ensure a positive and professional experience for everyone.
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The successful candidate will have extensive experience in a diverse customer service environment and experience dealing with difficult customers.

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Key Responsibilities

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  • Lead the customer service team by modeling the Council's values and fostering a collaborative culture.
  • Provide hands-on supervision, coaching, and training, as well as managing daily team activities like rosters and timesheets.
  • Handle customer requests, inquiries, and complaints while maintaining a deep understanding of Council policies to provide accurate information.
  • Manage financial and administrative duties, such as processing payments and receipts, managing mail and the switchboard, and maintaining booking calendars and other administrative functions.
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Requirements

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  • Hold relevant tertiary qualifications in a related field and/or experience acquired through working in a similar customer-focused service delivery environment;
  • Hold a current and valid class "C" driver's license
  • Possess extensive experience in a diverse customer service environment and experience dealing with difficult customers
  • Demonstrate excellent interpersonal and communication skills including an ability to show understanding and patience in communicating a diverse range of individuals
  • Demonstrated experience in supervising staff and preparing rosters

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