Delivering Exceptional Client Experiences

5 days ago

Sydney, New South Wales, Australia beBeeGuest Full time $60,000 - $70,000
Job Description

As a key member of our operations team, you will play a pivotal role in delivering exceptional client experiences. You will be responsible for providing impeccable hospitality services, ensuring the smooth functioning of our day-to-day operations, and working closely with various teams to achieve our goals.

Key Responsibilities:
  • Provide and replenish refreshments, catering, tea/coffee orders, and ensure comfort during long/all-day meetings.
  • Manage the inbox, handle urgent queries, and provide reception cover in the absence of colleagues.
  • Arrange furniture, catering, AV/sound checks, and conference facilities for meetings and events.
  • Support staff and guests with IT/AV needs, such as connecting presentations, liaising with IT, and resolving technical issues.
  • Monitor and report issues related to cleaning, equipment faults, furniture damage, reset rooms after use, and maintain visitor desks.
  • Keep shared spaces clean and functional, restock supplies, and perform routine equipment cleaning.
  • Order, restock, and manage inventory for stationery, kitchen, cleaning supplies, and process related invoices.
  • Support the Office Operations Manager with building management liaison, security procedures, procedure manuals, and ad hoc administrative tasks.
Required Skills and Qualifications
  • At least 2 years of proven working experience in a customer service role.
  • Corporate boardroom hospitality experience is highly regarded.
  • Barista license (desired).
  • RSA (desired).
  • Excellent communication skills both written and verbal.
  • Ability to work well independently and in a team environment.
  • Resourcefulness and proactivity in dealing with issues that may arise.
  • Organizational, multitasking, prioritization, and time management skills.
  • Flexibility and willingness to work overtime and weekends for special program events.
Benefits

We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development. Our culture values inclusivity, diversity, and work-life balance, making us an attractive employer for talented individuals.

Others

We are committed to creating an environment where people from all backgrounds can thrive. If you require any adjustments to our recruitment process or the role itself, please let us know. We encourage applications from candidates with disabilities and look forward to discussing how we can support your career aspirations.

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