Delivering Exceptional Client Experiences

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000

Unlock Your Potential as a Customer Experience Champion

We are seeking a skilled and dedicated professional to join our team as a Customer Success Manager. As a key member of our Customer Success team, you will play a vital role in transforming the customer experience and driving adoption of our innovative platform.

Key Responsibilities:

  • Develop and execute customized training plans to onboard new users and educate existing users on platform best practices.
  • Nurture strong relationships with customers through regular communication and proactive issue resolution.
  • Monitor client usage and identify areas for improvement, providing data-driven insights to inform business decisions.
  • Collaborate with the sales team to map client journeys and reports, ensuring seamless integration of sales and customer success efforts.
  • Serve as a liaison between customers and the product team, facilitating feedback and platform updates that drive continuous improvement.
  • Provide ad-hoc support to the Customer Support team as needed, ensuring seamless coverage and exceptional customer experiences.

Requirements:

  • Demonstrate experience managing a portfolio of clients from onboarding to overseeing the entire client lifecycle, preferably in a SaaS environment.
  • Showcase a customer-centric approach, with a passion for creative problem-solving and delivering exceptional results.
  • Possess excellent communication skills, with the ability to build and nurture lasting relationships.
  • Demonstrate strong analytical skills, with attention to detail and a driven self-starter mentality.
  • Showcase ability to work autonomously while enjoying being part of a collaborative team culture.
  • Prior experience in the recruitment industry is an asset.

Your Benefits:

  • Foster a flexible work approach that values outcomes over hours worked.
  • Support career development through accounting qualification (CPA, CIMA etc) fee support.
  • Enjoy extra birthday leave to celebrate another year of growth and success.
  • Participate in fun team days out and client-focused events that bring people together.

About Us:

  • We are a global leader in background checks, dedicated to bringing positive change to the recruitment process.
  • We have expanded across APAC, Europe, Canada, and the USA, supporting thousands of businesses across multiple markets and industries.
  • We deliver a robust and reliable service to some of the most highly regulated, audited, and trusted companies globally.

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