
National Program Leadership Role
1 week ago
This role plays a pivotal part in supporting the National Program Manager and field management team in delivering operational processes, procedures, and program data inputs.
Key Responsibilities:- Develop and manage operational processes and procedures to ensure efficient and effective field and client timelines are met.
- Ensure timelines agreed between clients and the field team are adhered to and monitored closely.
- Work collaboratively with Business Intelligence teams to deliver outcomes on time.
- Manage end-to-end processes for field team recruitment, ensuring seamless integration and high-quality hires.
- Tactical project management expertise is required to drive projects forward.
- Partner with the National Program Manager to develop and implement minimum reporting standards, providing valuable insights and recommendations.
- Analyze trends and patterns in data, providing actionable insights to inform business decisions.
- Program operations reporting – weekly, monthly, quarterly, and at other times as needed.
- At least 2 years' experience in client-facing roles focused on sales or account management.
- Previous field or retail experience will be highly regarded.
- Demonstrated ability to resolve issues, adapt to change, and refine processes to improve efficiency.
- Strong IT skills, particularly in MS Office, especially Excel.
- Tableau exposure is a plus.
- Ability to prioritize tasks effectively and manage time wisely.
- Excellent written and oral communication skills.
- A strong attention to detail is essential.
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