Onsite Technical Support Specialist
2 weeks ago
About Us
blueAPACHE is a leading Managed Service Provider, renowned for its commitment to delivering exceptional IT solutions to its clients.
We pride ourselves on being a dynamic and inclusive workplace, where our employees thrive in a culture of innovation and excellence. Our core values of employee and customer experience drive our every decision, and we are dedicated to building a diverse and inclusive team that reflects the best of our industry.
The Role
We are seeking a highly skilled Onsite Technical Support Specialist to join our Melbourne Service Centre Team. As a key member of our team, you will be responsible for providing expert technical support to our clients, ensuring the smooth operation of their IT services.
**Key Responsibilities:**
- Provide onsite and remote technical support to clients, resolving complex technical issues related to macOS, iOS, and Apple hardware.
- Assist remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents to reduce incident volume.
- Collaborate with the projects team to deploy new infrastructure and act as the key technical representative of blueAPACHE managed services.
- Setup new PCs, phones, and mobile devices according to clients' documented processes and install pre-approved desk-side software.
- Diagnose and resolve complex technical issues using advanced diagnostic tools and methodologies.
**Requirements:**
- Strong technical expertise in macOS, iOS, and Apple hardware.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Strong communication and interpersonal skills.
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